Opportunity brief
Hero Vired is hiring for a Senior Academic Associate!
Responsibilities
- Conduct outbound calls and consistent follow-ups with prospective learners to achieve individual and team sales targets.
- Understand each prospect's academic background, career objectives, and learning needs before recommending suitable online degree programmes.
- Engage prospective students through calls, online demonstrations, email, and chat while maintaining a professional and helpful experience.
- Manage assigned leads, update sales pipelines, and maintain accurate records in CRM and dialler systems.
- Explain programme offerings clearly, address concerns, support the enrolment journey, and ensure quality sales practices.
- Take ownership of follow-ups, conversions, and reporting while collaborating with internal counselling and operations teams.
Requirements
- 0–5 years of experience in B2C sales, admissions counselling, inside sales, or a related customer-facing role.
- Strong communication, negotiation, persuasion, and active-listening skills.
- Working knowledge of dialler operations and CRM platforms such as Salesforce, LeadSquared, or NoPaperForms.
- A target-oriented approach, strong ownership, disciplined follow-up habits, and the ability to manage multiple prospects.
- Startup or education-sector experience will be an added advantage.