Opportunity brief
Heaven Nova Talent Solutions is hiring for Customer Support Representative
About the Company
Heaven Nova Talent Solutions is hiring for a Customer Support Representative to join a customer-facing support team. The role involves understanding customer concerns, providing appropriate assistance, coordinating with internal teams, and ensuring timely resolution and follow-up.
Responsibilities
- Handle customer queries through calls, emails, and other support channels.
- Understand customer concerns and identify the key issue accurately.
- Coordinate with technical/support teams for issue resolution.
- Maintain proper customer records, call logs, tickets, and follow-up details.
- Ensure timely communication and follow-up with customers.
- Provide a professional, calm, empathetic, and customer-first experience.
- Manage multiple customer queries while maintaining service quality.
- Use CRM, helpdesk, ticketing, and documentation tools as required.
- Support the team with customer-related coordination and documentation.
- Occasionally meet clients at their workplaces when required.
Requirements
- 1–2 years of relevant experience in Customer Support, Customer Relationship Management, Client Servicing, or Technical Support.
- Freshers may also be considered if they have a strong technical foundation and excellent communication skills.
- Excellent verbal and written English communication.
- Strong customer-handling and interpersonal skills.
- Calm, empathetic, and customer-focused approach.
- Ability to understand customer issues and communicate them clearly to the relevant technical/support team.
- Experience with CRM, helpdesk, or ticketing tools will be preferred.
- Exposure to technical support, networking, or cybersecurity will be an added advantage.
- Basic proficiency in MS Office / Google Workspace.
- Good listening, multitasking, follow-up, and problem-solving abilities.
- Comfortable working from office in Gurugram and following a Monday–Saturday schedule.
- Willingness to occasionally meet clients at their workplaces.
- Reliable, punctual, and comfortable working in a customer-facing support environment.