Opportunity brief
GoHighLevel is hiring for the role of Payroll Apprentice!
Responsibilities of the Apprentice:
- Monitor the India Payroll inbox, sort incoming requests, and route them to the right team member for action.
- Organize emails and maintain clear folders or labels so payroll correspondence is easy to find.
- Draft routine acknowledgements and status updates for review before they are sent.
- Ticket Tracking & Follow-up
- Log, track, and update payroll tickets and requests, keeping statuses current.
- Follow up on open items with the team and relevant stakeholders to support timely completion.
- Note recurring query types and suggest ideas to improve FAQs and self-service resources.
- Analytics & Reporting
- Assist with Excel-based reports and trackers by preparing, formatting, and refreshing routine reports.
- Track ticket volumes, categories, and turnaround times, and assist with periodic reporting.
- Support data entry, clean-up, and validation of payroll-related trackers, as directed by the team.
- Process Documentation & Knowledge Management
- Create and maintain quick-reference guides, checklists, FAQs, and process documentation.
- Keep payroll shared files and knowledge repositories organized and up to date.
- Identify opportunities to simplify and standardize administrative processes.
- AI & Process Improvement
- Explore how AI-powered tools can improve administrative processes, such as drafting, summarizing, and organizing information, and share ideas with the team.
- Support small process improvement initiatives as required.
- Coordination & Administrative Support
- Maintain trackers and follow up on action items to support timely completion of Payroll activities.
- Coordinate with internal stakeholders across Payroll, People Operations, IT, and other teams as required.
- Provide day-to-day administrative support to the India Payroll team, and keep a training log reviewed regularly with your supervisor.
Requirements:
- Bachelor's degree in any stream (such as B.Com, BBA, BA, or B.Sc); recent graduates are welcome
- Strong attention to detail and accuracy
- Good written and verbal communication skills
- Comfort working with data, spreadsheets, and reports
- Basic to intermediate proficiency in Microsoft Excel or Google Sheets
- Strong organizational and follow-up skills
- Ability to handle employee information with confidentiality and discretion
- Interest in learning how AI tools can support administrative efficiency
- Willingness to learn, take guidance and feedback, and follow through on assigned tasks
- Ability to collaborate effectively with multiple teams and stakeholders
- Interest in building a career in Payroll, Human Resources, or Finance Operations
- No prior payroll experience required; training and ongoing guidance will be provided