About the role
GlobalLogic is hiring for the role of Senior Member -DR!
Responsibilities of the Candidate:
- Support customers via chat, email, and phone to resolve technical issues.
- Handle and track support ticketsto ensure timely resolution.
- Troubleshoot cloud and product-related issues.
- Meet SLA/SLO targets and maintain high customer satisfaction.
- Use cloud tools for debugging and root cause analysis.
- Document issues and solutions for continuous improvement.
- Collaborate with engineering and cloud teamsfor escalations and issue resolution.
Requirements
- Freshers with a B.Tech(Cybersecurity)
- Strong communication skills and basic knowledge of cloud platforms.
- Familiarity with AI tools such as Gemini, Copilot, and ChatGPT, including prompt usage and automation basics.
- Good analytical, problem-solving, and customer-handling skills.
- Must possess a Provisional Certificate and Graduation Marks Memo.
- Willingness to work from the office in rotational shifts(5 working days and 2 weekly offs).