About the role
About the Company
Writer Information Pvt.ltd is hiring for a Customer Support Associate role in the BPO industry. This opportunity is suited to candidates who enjoy helping customers, communicating clearly, and resolving service-related concerns with care.
Responsibilities
- Handle inbound and outbound customer queries over calls and provide clear, accurate information about services and orders.
- Address complaints and concerns professionally, working toward timely and appropriate resolutions.
- Record customer interactions, commitments, and follow-up actions accurately in the relevant systems.
- Maintain a courteous, customer-focused approach and contribute to a positive experience through dependable support.
- Work within the assigned schedule, either 9:00 AM–6:00 PM or 10:00 AM–7:00 PM, with Sunday as the fixed weekly off.
Requirements
- Graduates and undergraduates may apply; freshers and candidates with prior experience are welcome.
- Strong spoken communication in English and Hindi is required. Marathi language ability is an advantage.
- Basic computer knowledge and confidence in handling customer conversations are expected.
- Applicants should be patient, professional, attentive to detail, and able to communicate courteously while resolving customer needs.
- Face-to-face interviews will be held on 14 November 2026 and 16 November 2026, from 11:00 AM to 2:00 PM IST. Candidates must attend in person at VKG Corporate Centre, Ajit Nagar, J B Nagar, Andheri East, Mumbai, Maharashtra 400059.