Opportunity brief
Key Responsibilities
- Adding trip details on desktop/phone.
- Making outbound calls (telecalling) to customers/clients for coordination, follow-ups, issue resolution, and service updates.
- Handling and Training customers on mobile and desktop applications.
- Preparation of Daily MIS for different clients
- Handling Customer queries and providing solutions.
- Follow up to ensure that appropriate actions were taken on customers' requests
- Refer unresolved customer grievances or special requests to Operations' Manager
- Extensively calling and communicating via other media with multiple stakeholders on a daily basis
- Calling multiple stakeholders extensively
Requirements
- Efficient in handling and communicating with customers
- Ability to listen and active problem-solving skills
- Good interpersonal skills, excellent verbal communication & basic written communication
- Advanced knowledge of Excel
- Decent knowledge of mobile apps and desktop applications.
- Qualification: High school degree or equivalent
- Ready to work 6 days a week