Opportunity brief
About the Role
We are looking for an Inside Sales Executive to drive sales of corporate gifts and trophies.
You will engage with both existing customers and new prospects, introduce our company and products, understand customer requirements, recommend suitable options, provide pricing, follow up, and close orders.
This is a customer-facing sales role with responsibility for the complete journey from prospecting to order closure and repeat business.
Key Responsibilities
Prospecting & Outbound Sales
- Identify and engage prospects that fit our ideal customer profile.
- Make outbound calls to introduce the company, products, and capabilities.
- Identify the right contacts within companies for corporate gifting, events, employee rewards, and trophies.
- Build and maintain a pipeline of prospective customers.
- Follow up consistently with interested and potential customers.
Customer Engagement
- Regularly engage existing customers and prospects through calls, WhatsApp, and email.
- Introduce new products, launches, seasonal offerings, and relevant gifting ideas.
- Identify upcoming gifting and event requirements.
- Re-engage dormant and past customers to generate repeat business.
Enquiry Management & Sales
- Respond promptly to inbound enquiries.
- Understand requirements, including quantity, budget, occasion, customisation, branding, and delivery timelines.
- Recommend suitable products and alternatives.
- Prepare and share quotations.
- Follow up on quotations and negotiate within approved pricing guidelines.
- Convert enquiries and prospects into confirmed orders.
Order Coordination
- Coordinate with internal teams after an order is confirmed.
- Ensure product specifications, quantities, branding, and delivery requirements are communicated correctly.
- Keep customers updated on order status and timelines.
- Help resolve customer issues and ensure a smooth customer experience.
CRM & Sales Tracking
- Maintain accurate prospect and customer information.
- Track calls, enquiries, quotations, follow-ups, orders, and lost opportunities.
- Maintain a clear and updated sales pipeline.
- Record customer feedback, requirements, and opportunities for future sales.
Market & Customer Insights
- Understand customer preferences, frequently requested products, and price points.
- Identify opportunities for new products and offerings.
- Share customer and market feedback with the product and procurement teams.
What We Are Looking For
- BBA, MBA, or equivalent qualification.
- 0 to 1 year of experience. Freshers are welcome.
- Excellent communication and interpersonal skills.
- Comfortable making outbound calls and speaking with new prospects.
- Strong follow-up and relationship-building skills.
- Good sales orientation and willingness to ask for and close the order.
- Ability to understand customer requirements and recommend appropriate products.
- Organised and able to manage multiple prospects and enquiries.
- Basic proficiency in Excel/Google Sheets and CRM tools.
- Proactive, persistent, and comfortable taking ownership of targets.
Key Performance Indicators
- Qualified prospects contacted
- Outbound calls and meaningful conversations
- Enquiries generated
- Quotations sent
- Quote-to-order conversion
- Sales revenue and gross margin
- Repeat customer revenue
- New customer acquisition
- Follow-up completion