Opportunity brief
Effectory is Europe's leading employee feedback solution. With our platform, HR and management collect employee feedback throughout the employee journey. This feedback is transformed into people analytics that informs strategies to boost productivity, engagement and retention. Built on 25 years' experience, our 200 specialists in Amsterdam and Munich support more than 800 organizations in 70+ countries. Now more than ever, HR is an integral part of business strategy - which is why our feedback solution is tailor-made for strategic HR. Our mission: to improve the working world by giving employees a voice and making sure their feedback has an impact. The role: We're looking for an Mid-Market Customer Success Manager to help a broad portfolio of Mid-Market customers in the Benelux succeed with our platform. You'll manage a book of around 50 customers , ensuring they adopt Effectory effectively, realize measurable outcomes, and grow with us. This is a hands-on role for someone who thrives on customer engagement, problem-solving, and enabling value at scale. Your Mission You will be the main point of contact for a large portfolio of Mid-Market customers (500-3000 employees), ensuring they get value from Effectory every step of the way. You'll own the full customer lifecycle from adoption to renewal, identify opportunities for growth, and help shape how Effectory collaborates internally to deliver success at scale. The salary range for this position is EUR 57.700,- and EUR 69.200,- gross per year OTE