Opportunity brief
Deutsche Bank is hiring for the role of Client & Customer Service Analyst!
Responsibilities of the Candidate:
- Ensure strict adherence to all internal and external guidelines (KYC, Anti-Money Laundering & Audits). - All inputting related tasks/transactions processing i.e. Cash Deposit/Withdrawal; Demat Transactions, Forex Transactions, Draft Issuance, RTGS/NEFT Processing, Stop Payments, Transfers, Cheque acceptances, etc. are carried out with 100% accuracy without errors. - Ensure cash is kept under dual custody, vault registers are signed by dual custodians and in case of any corrections/alterations in the vault register, the same is duly authenticated by the dual custodians. - Ensure strict adherence to German Money Laundering Form for cash transactions > EUR 15,000 or equivalent and Mitra Committee recommendation for cash transactions >= INR 10 lacs. - Effective service delivery by reducing customer turnaround time. - Effectively migrate teller queues to the ATM's and other alternate channels. - Ensure NIL operational losses / compensation to customer due to any operational issue. - Ensure strict adherence to branch daily reports generation. - Follow Complaint management procedures. - Ensure satisfactory compliance scores and implement audit recommendations. - Any suspicious transaction/activity must immediately be reported to the supervising officer. - Overall upkeep of the lobby as per clean desk policy standards. - Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business. - Ensure achievement as per Service Score Card on deepening the non-qualified customers through customer contact management. - Structured service call for all the new-to-bank customers and qualified / non-qualified customer base.
Requirements:
- Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business. - Ensure achievement as per Service Score Card on deepening the non-qualified customers through customer contact management. - Structured service call for all the new-to-bank customers and qualified / non-qualified customer base.