Opportunity brief
About the Organization: Avaan Excess is a dynamic and growing company dedicated to providing exceptional customer experiences within the travel retail sector. We operate innovative kiosk solutions designed to enhance passenger convenience and satisfaction at airports. Our mission is to redefine airport retail by offering seamless, efficient, and personalized services. At Avaan Excess, we foster a vibrant and supportive work environment where our team members are empowered to excel and contribute to our success. We believe in investing in our people and offering opportunities for professional growth and development. Roles and Responsibilities: Manage and operate airport retail kiosks, ensuring a smooth and efficient sales process. Engage with customers to understand their needs and provide product recommendations. Process transactions accurately and efficiently using point-of-sale systems. Maintain kiosk inventory, ensuring products are well-stocked and presented attractively. Handle customer inquiries and resolve any issues or complaints promptly and professionally. Collaborate with the operations team to implement sales strategies and promotions. Adhere to all airport regulations and company policies regarding sales and customer service. Contribute to maintaining a clean, organized, and welcoming kiosk environment. Gather customer feedback to identify areas for service improvement. Assist in training new team members on kiosk operations and customer service standards. Requirements: This is an internship opportunity, open to individuals seeking hands-on experience in sales operations. Skills and Qualifications: Demonstrated experience in Airport Operations, understanding the unique environment and demands of airport retail. Excellent Communication Skills, enabling clear and effective interaction with diverse customers and team members. Proven Customer Service abilities, with a focus on creating positive and memorable customer experiences. Strong Relationship Management skills, essential for building rapport with customers and internal stakeholders.