Opportunity brief
Key Responsibilities
- Handle inbound calls from international customers politely and professionally.
- Process customer orders over the phone.
- Answer questions and resolve issues related to orders and deliveries.
- Accurately log customer details and call interaction notes into the system.
- Maintain key performance metrics: Productivity, Call Quality, Customer Satisfaction (CSAT), and Service-Level Targets.
Eligibility Criteria
- Education: Non-Technical Graduation Streams (e.g., BA, B.Com, B.Sc, BBA).
- Eligible Batches: 2024, 2025, and 2026 graduates are eligible.
- Marks/CGPA Criteria: None.
- Backlogs/Arrears: Strictly No active backlogs.
- Experience: 0 to 11 months only (Freshers welcome).
- Age Limit: Minimum 18 years old (No upper age limit).
- Language Proficiency: Strong English communication skills
- Shift Flexibility: Must be comfortable working in permanent rotational night shifts within the shift window of 9:30 PM to 11:30 AM.