Opportunity brief
Responsibilities:
- Manage and maintain accurate customer and lead information.
- Handle customer queries and provide timely responses.
- Follow up with potential customers and leads through various communication channels including calls, WhatsApp, and email.
- Track leads, follow-ups, customer interactions, and conversions.
- Update and maintain customer records using CRM systems or spreadsheets.
- Coordinate effectively with sales and marketing teams for optimal lead management.
- Understand customer requirements and relay them to the relevant internal teams.
- Assist in building and maintaining strong relationships with both existing and potential customers.
- Prepare basic reports on leads, follow-ups, and customer interactions.
- Ensure timely follow-ups and professional communication with customers.
- Support customer retention and engagement initiatives.
- Perform other CRM and customer relationship-related tasks as assigned.
Requirements:
- Good verbal and written communication skills are essential.
- Basic knowledge of MS Excel and Google Sheets.
- A foundational understanding of CRM principles and customer relationship management.
- Strong follow-up and coordination abilities.
- Ability to communicate professionally and effectively with customers.
- Excellent organizational and time-management skills.