AI Product & Technology Operations Internship

Zyoris Technology is building an AI-powered Business Operating System for modern businesses. Our platform brings together CRM, customer data, sales intelligence, workflow automation, communication, analytics, and AI-powered capabilities to help businesses operate more efficiently.

We are looking for a proactive and technically strong AI Product & Technology Operations Intern who can work closely with the founding team and developers to manage product quality, monitor development progress, coordinate testing, identify improvement opportunities, and help shape the future of the Zyoris platform.

This role goes beyond traditional project management or software testing. You will be involved in understanding the complete product, evaluating how features work, identifying what needs to be fixed or improved, coordinating with developers, and suggesting new features that can create real business value.

Key Responsibilities

• Product Testing & Quality Assurance
• Thoroughly test every feature, module, workflow, and functionality of the Zyoris platform.
• Perform functional testing, regression testing, integration testing, and exploratory testing.
• Identify bugs, broken workflows, UI/UX issues, API errors, performance problems, and unexpected behaviour.
• Create detailed bug reports with steps to reproduce, expected results, actual results, severity, and screenshots or recordings where applicable.
• Assign or communicate issues to the relevant developers and follow up until they are resolved.
• Retest fixed issues and verify that existing functionality has not been affected.
• Maintain test cases, testing checklists, bug trackers, and quality reports.
• Ensure features are properly tested before they are considered ready for release.
• Developer Team Monitoring & Coordination
• Monitor the development team's ongoing tasks, priorities, and project progress.
• Maintain visibility into who is working on what, task ownership, deadlines, blockers, and completion status.
• Coordinate with developers to understand daily progress and ensure assigned tasks move forward.
• Review completed work against the original requirements and acceptance criteria.
• Identify delays, recurring issues, dependencies, and areas where the team needs support.
• Maintain a central task tracker with pending, in-progress, completed, blocked, and testing-required tasks.
• Prepare regular progress reports for the founder, highlighting completed work, outstanding tasks, risks, and next priorities.
• Encourage accountability, clear communication, and timely delivery without compromising product quality.
• Product Management & Feature Planning
• Understand the complete Zyoris platform, its modules, architecture at a functional level, and overall business objectives.
• Work with the founder and development team to convert business requirements into clear product specifications.
• Define feature requirements, user flows, acceptance criteria, and testing scenarios.
• Prioritize bugs, improvements, and new features based on business impact, urgency, user needs, and development effort.
• Maintain and update the product roadmap, development backlog, and feature documentation.
• Ensure developers have clear requirements before starting work and that completed features meet the expected outcome.
• New Ideas, Innovation & Product Growth
• Continuously research and propose new features, product improvements, and business opportunities.
• Identify what is missing from the current platform and what can make Zyoris more useful, competitive, and scalable.
• Suggest improvements to CRM, sales pipelines, customer management, lead tracking, communication, reporting, analytics, and automation.
• Explore how AI, LLMs, AI agents, RAG, and intelligent automation can improve business workflows.
• Research competitor products and industry trends to identify useful features and market opportunities.
• Evaluate ideas based on customer value, business impact, feasibility, cost, and implementation effort.
• Prepare structured proposals explaining the problem, proposed solution, expected benefits, implementation approach, and priority.
• Work with the founder to decide which ideas should be developed, improved, tested, or postponed.
• CRM & Business Workflow Understanding
• Develop a strong understanding of CRM systems, sales processes, customer lifecycle management, lead management, and business operations.
• Understand how leads, contacts, accounts, deals, activities, tasks, communication, and reporting work together.
• Identify gaps in existing CRM workflows and recommend ways to improve usability and efficiency.
• Understand how businesses use automation, customer intelligence, analytics, and AI-assisted decision-making.
• Suggest practical workflows that reduce manual work and help businesses manage operations more effectively.
• Documentation & Reporting
• Maintain clear documentation of features, bugs, test results, development progress, and product decisions.
• Prepare daily or weekly reports covering:
• Features tested and testing outcomes.
• Bugs identified, assigned, resolved, and pending.
• Developer task progress and blockers.
• Delayed tasks and upcoming deadlines.
• New ideas and proposed improvements.
• Product risks and recommended priorities.
• Ensure important decisions, requirements, and changes are documented and communicated to the relevant team members.
• Cross-Functional Collaboration
• Work closely with the founder, developers, and other team members.
• Coordinate between product requirements, development, testing, and release readiness.
• Help developers understand issues and reproduce bugs accurately.
• Verify that fixes meet requirements before marking tasks complete.
• Take ownership of product quality, execution visibility, and continuous improvement.

Required Skills & Qualifications

• Strong analytical thinking, problem-solving, and attention to detail.
• Basic understanding of software development and the software development lifecycle.
• Understanding of functional testing, bug reporting, and quality assurance concepts.
• Familiarity with web applications, APIs, databases, and backend/frontend workflows.
• Basic knowledge of CRM systems and business processes.
• Ability to understand product requirements and translate them into actionable tasks.
• Strong documentation, communication, coordination, and organizational skills.
• Ability to track multiple tasks, follow up on pending work, and manage priorities.
• Proficiency with tools such as GitHub, Jira, Trello, Notion, spreadsheets, or similar project management tools.
• Ability to understand technical discussions and communicate effectively with developers.
• Proactive attitude, ownership, and willingness to question existing workflows and suggest improvements.

Good to Have

• Experience with software testing tools such as Postman, browser developer tools, or automated testing frameworks.
• Basic knowledge of Python, JavaScript, SQL, REST APIs, and databases.
• Experience with CRM platforms such as HubSpot, Salesforce, Zoho, or similar tools.
• Understanding of AI/ML, Generative AI, LLMs, AI agents, and workflow automation.
• Familiarity with product management, agile methodologies, sprint planning, and backlog management.
• Experience creating test plans, test cases, bug reports, dashboards, or product documentation.
• Experience building personal projects, managing development teams, or coordinating software projects.
• Strong interest in SaaS products, business automation, and AI-powered applications.

What We Are Looking For

We are looking for someone who thinks like a product owner, works with the discipline of a QA engineer, understands developers, and brings the curiosity of a founder.

The ideal candidate will not simply wait for instructions. They will actively explore the product, identify what is broken, question what can be improved, ensure developers have clear priorities, track whether work is being completed properly, and bring forward ideas that can make Zyoris a better product.

You should be comfortable reviewing work, identifying gaps, raising concerns, coordinating fixes, and helping the team focus on the most important things.

We value ownership, critical thinking, structured execution, curiosity, and the ability to turn ideas into actionable plans.

What You Will Learn

• How to manage the product development lifecycle of a real SaaS platform.
• How to test and maintain the quality of a live business application.
• How to coordinate developers and track project execution.
• How to create meaningful QA reports, product documentation, and progress dashboards.
• How CRM systems and business workflows operate in real-world scenarios.
• How to plan features, prioritize backlogs, and contribute to product strategy.
• How AI and automation can be integrated into business software.
• How product, engineering, QA, and business strategy work together.

Perks & Opportunities

• Hands-on experience with a real AI-powered business platform.
• Direct collaboration with the founder and development team.
• Opportunity to influence product direction and feature planning.
• Practical experience in product management, QA, technical coordination, and business automation.
• Internship certificate upon successful completion.
• Letter of Recommendation based on performance.
• Potential opportunity to continue with Zyoris in a paid role, based on performance and business requirements.

Important Information

This is a hands-on, execution-focused internship. The selected candidate will be expected to take ownership of testing, reporting, task coordination, product research, and improvement initiatives.

This is an unpaid, full-time, three-month internship with a work-from-home setup. Candidates should have a personal laptop, a stable internet connection, and the ability to work independently while coordinating with the team.

If you enjoy understanding how products work, finding problems before users do, keeping teams accountable, and discovering what should be built next, this role is for you.