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Administrator L2

WiproHyderabad
Job

Posted 11 Nov

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Deadline: 17/11/2026
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About the role

Wipro is hiring for the role of Administrator L2!

Responsibilities of the Candidate:

  • Triaging and resolution of tickets-Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
  • Resolution of service Requests-Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.
  • SLA Monitoring-Track and monitor SLA timelines for entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.
  • Change request execution-Assist in creation of change requests basis types of incident tickets which are raised and resolved.

Requirements

  • Mandatory Skills: Windows Server Admin
  • 1-3 years experience