Opportunity brief
WTW is hiring for the role of Data Analyst & administration (Operational Resilience Tooling & Operational Excellence)!
Responsibilities of the Candidate:
- User access and role management
- Controlled configuration changes (forms, fields, workflows, templates) via back end coding where required
- Basic issue triage, user support and coordination with the platform vendor where required
- Create and maintain platform administration artefacts including admin guide, SOPs, configuration logs and change records.
- Design and continuously improve AI copilot agent tools to support both Enterprise Operational Resilience business support as well as business implementation and resilience requirements and risk / vulnerability identification
- Support periodic access reviews and platform housekeeping activities to maintain data integrity and compliance.
- Develop and maintain standard and ad-hoc management information from CL360 to support: Senior management oversight and Enterprise / entity resilience governance
- Assurance via the core Enterprise Operational Resilience team as well as second line and internal audit
- Translate platform data into clear, decision-driving data, highlighting trends, coverage and areas requiring attention / risks or vulnerabilities for remediation.
- Support the preparation of structured external client / regulatory evidence packs, reducing manual data collation and spreadsheet dependency.
- Translate platform data into clear, decision-driving data, highlighting trends, coverage and areas requiring attention / risks or vulnerabilities for remediation.
- Support the preparation of structured external client / regulatory evidence packs, reducing manual data collation and spreadsheet dependency.
Requirements:
- Ability to absorb and understand regulatory and policy requirements and map them into system fields and workflows
- Hands-on experience supporting an enterprise platform or system including requirements to configuration / change and adoption (lifecycle management)
- Strong analytical and data handling capability, including advanced Microsoft Excel and experience with low complexity coding such as HTML/CSS and SQL
- Experience with low and no-code tooling including prompt engineering for CoPilot agents
- Experience producing structured management information and stakeholder management information.
- High attention to detail with a strong control and documentation mindset.
- Methodical, organised and comfortable working with detailed information.
- Confident working across multiple stakeholder groups and to tight deadlines.
- Proactive in identifying issues and improvement opportunities.
Desirable
- Familiarity with operational resilience or business continuity concepts (e.g. BIAs, recovery objectives, dependencies, testing requirements etc).
- Experience working with risk, technology, supplier risk or audit stakeholders.
- Exposure to reporting tools such as Power BI or similar.
- Experience operating in a regulated or audit-driven environment.