Opportunity brief
Vedvix is hiring for International Voice Process
About the Company
Vedvix is building customer-focused teams that help businesses deliver responsive, reliable, and professional support experiences. The organization values clear communication, service excellence, and a positive workplace for individuals beginning their careers in the BPO industry.
Responsibilities
- Handle inbound and outbound international customer calls with professionalism and empathy.
- Understand customer concerns, provide accurate information, and resolve queries within defined service standards.
- Maintain clear call records, follow process guidelines, and escalate complex issues when required.
- Meet quality, productivity, attendance, and customer satisfaction objectives.
- Collaborate with team members and participate in coaching and process training.
Requirements
- Freshers are welcome to apply; prior experience is not required.
- Strong spoken English, active listening, and confident interpersonal communication skills.
- Customer-oriented attitude with patience, adaptability, and willingness to work in an international voice process.
- Basic computer proficiency and the ability to learn CRM and support systems.
- Applicants should be comfortable working full time from the assigned office location in Bangalore, Pune, Jaipur, Gurgaon, or Hyderabad.
This is a full-time opportunity in the BPO industry with annual compensation ranging from INR 2,50,000 to INR 4,50,000. Successful candidates will receive structured onboarding and ongoing support to build a strong foundation in international customer service.