Opportunity brief
Responsibilities
- Handle inbound & outbound customer calls and chat conversations
- Assist customers with bookings, rescheduling, cancellations & service queries
- Follow up on enquiries and pending bookings to drive conversions
- Resolve concerns related to availability, pricing, timing, location & booking status
- Handle customer complaints and escalations professionally
- Coordinate with Operations, Sales & Service teams for issue resolution
- Maintain customer interaction, booking and follow-up records
- Meet customer handling, response time, follow-up & booking conversion.
Requirements
- Excellent verbal & written communication skills
- Strong customer-handling and problem-solving abilities
- Comfortable with both voice calls & chat support
- Good listening skills with a polite and empathetic approach
- Ability to manage multiple conversations and follow-ups
- Comfortable working with CRM, calling & chat tools
- Basic knowledge of MS Office/Google Workspace is preferred
- Laptop/Desktop + stable internet connection are mandatory
HIRING FOR FEMALES ONLY.