Opportunity brief
Unisys is hiring for the role of NOC Engineer!
Responsibilities of the Candidate:
- Gains familiarity with service management concepts, practices and methodologies.
With guidance, performs routine service management duties, including:
- Generating and distributing reports and/or providing dashboards for internal and Regular Clients
- Assisting with Change, Problem, and other service management processes
- Performing routine Problem and Request management analyses.
- Maintains high standards of written communications. - Reaches out to account representatives to understand service, reporting and other needs. - Participate in a continuous service improvement program for in-scope ESM processes and services. - Interfaces with internal resources to manage ESM processes on a day-to-day basis. - Develops positive working relationships with internal account, service delivery and related teams. - Ensures contractual service support requirements are understood. - Escalates complex issues through the standard escalation process. - Ensures that the ticket hygiene is maintained at high level. - Develops and maintains positive working relationships with internal, support and client teams. - Assists with special projects as assigned. Candidate should be willing to work on on 24*7 rotational shifts.
Requirements:
- BA/BS degree and 1-2 years of relevant experience OR equivalent combination of education and experience
- Skills: NOC Operations, Networking ,ITIL Basics ,Data center, Servers and Infrastructure Monitoring
Salary Link: https://www.ambitionbox.com/salaries/unisys-salaries/noc-engineer