Opportunity brief
Unisys is hiring for the role of Assoc Tech Svc Desk - L1 Service Desk!
Responsibilities of the Candidate:
With guidance, performs routine support duties, including:
- Assisting with first line user support by guiding users through the necessary steps to restore functionality
- Troubleshooting hardware, software and connectivity issues using remote access tools
- Escalating complex issues to 2nd and 3rd level resolver teams
- Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.
- Ensures tickets are managed to closure and keeps users / clients updated on status and progress.
- Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.
- Contributes to continues improvement of the Service Desk knowledge base.
- Delivers results in support of the organizations SLAs.
- Assists with special projects as assigned
Requirements:
- High School diploma or GED required
- Generally, less than 1 year's experience in area of responsibility