Opportunity brief
Unique CompSol Private Limited is hiring an IT Service Support Executive!
Responsibilities
- Provide first-line and ongoing technical support to users through appropriate support channels.
- Diagnose, troubleshoot, and resolve hardware, software, network, and access-related issues.
- Record incidents accurately, track tickets through completion, and escalate complex problems to the relevant teams.
- Install, configure, maintain, and support workplace IT equipment and applications.
- Prepare clear documentation for recurring issues, solutions, and standard support procedures.
- Maintain professional communication with users while meeting service-level expectations.
Requirements
- At least 3 years of experience in IT service desk, technical support, desktop support, or a related role.
- Practical understanding of operating systems, office productivity tools, basic networking, user access, and troubleshooting methods.
- Strong analytical, communication, prioritization, and problem-solving abilities.
- Comfort working from the Mumbai office and collaborating with internal stakeholders.