Opportunity brief
Trove Innovations Pvt. Ltd. is actively hiring for the role of Sales Executive!
Roles and Responsibilities:
Client Experience & Relationship Management
- Own the complete client journey at the Experience Centre — from the first conversation to post-purchase follow-through — ensuring every interaction reflects the Trove standard.
- Build and nurture a personal book of clients — homeowners, architects, interior designers, and developers — with the discipline of a relationship manager, not just a salesperson.
- Conduct deep, consultative client conversations: understand the project, the space, the lifestyle, and the vision — then guide them to the right solution.
- Ensure every client leaves with clarity, confidence, and a sense that they were genuinely heard — regardless of whether a purchase was made that day.
- Consistently achieve and exceed Experience Centre revenue targets through proactive pipeline management and high-quality client engagement.
- Prepare accurate, detailed quotations and proposals; guide clients through the buying process with confidence and product mastery.
- Identify and develop relationships with architects, interior designers, and project influencers in the Bengaluru market — converting them into long-term Trove advocates.
- Actively follow up on leads, proposals, and pipeline opportunities — with structure and accountability, not just good intentions.
- Track your own pipeline, conversion rates, and revenue metrics; take ownership of your numbers and act on what they tell you.
- Develop and maintain a deep, current knowledge of TROVE's full product range — materials, applications, finishes, specifications, and positioning.
- Represent TROVE's brand values in every interaction — premium, professional, and people-first — without exception.
- Maintain the Experience Centre to the highest display and presentation standards; flag any gap and ensure it is resolved promptly. Coordination & Internal Collaboration
- Coordinate seamlessly with internal teams — logistics, operations, and product — to ensure timely delivery, accurate order processing, and smooth post-sale execution.
- Maintain accurate, up-to-date records of all client interactions, leads, quotations, and order status in the CRM system.
- Communicate client feedback — on product, experience, and process — clearly and constructively to the team, contributing to continuous improvement.
Skills & Competencies
- Exceptional communication skills in English and Kannada or Hindi — fluent, confident, and adaptable to the client in front of you.
- Polished, professional presence — you understand that in a premium environment, how you present yourself is part of the product.
- High emotional intelligence — you read people quickly, adjust naturally, and build trust without forcing it.
- Structured and self-driven — you manage your own pipeline, your own follow-ups, and your own time without needing to be chased.
- Comfortable with CRM tools, quotation systems, and basic Excel or Google Sheets.