Opportunity brief
Travel Operations & Front Desk Intern
Location: Pune, Maharashtra
Work Mode: Work From Office
Internship Type: Full-Time
Stipend: ₹5,000 per month
Openings: 4
Duration: 3–6 Months
Department: Travel Operations & Customer Service
About
it is a travel services business providing customers with assistance for bus bookings, travel bookings, ticketing and related travel services.
We are looking for enthusiastic and responsible interns to join our front desk and travel operations team. This is a customer-facing role where interns will work directly from our office and assist customers with bookings, enquiries, calls and day-to-day travel operations.
About the Role
As a Travel Operations & Front Desk Intern, you will be the first point of contact for customers visiting or calling our office.
You will be responsible for handling customer enquiries, assisting with travel and bus bookings, maintaining booking records and supporting the daily operations of the office.
This role is ideal for candidates who are good at communication, comfortable speaking with customers and interested in the travel industry.
Key Responsibilities
Front Desk & Reception
- Sit at and manage the office reception/front desk. - Welcome customers visiting the office. - Understand customer travel requirements and provide appropriate assistance. - Handle basic customer queries related to travel and bookings. - Maintain a professional and welcoming environment at the reception.
Customer Calling & Communication
- Make calls to customers regarding enquiries and bookings. - Follow up with customers for pending bookings and confirmations. - Respond to customer queries over phone and other communication channels. - Coordinate with customers regarding booking details, travel dates, passenger information and payment status. - Maintain proper communication records.
Travel & Booking Operations
- Assist customers with bus and travel bookings. - Enter and maintain customer and booking information accurately. - Assist in checking available travel options and fares. - Coordinate with customers for booking confirmation. - Help with ticketing and related travel documentation. - Coordinate with the internal team whenever required.
Data Entry & Record Management
- Maintain customer databases and booking records. - Enter daily booking and enquiry data into Excel/Google Sheets or company systems. - Keep records of customer enquiries, confirmed bookings and follow-ups. - Ensure customer information is accurate and up to date. - Prepare basic daily/weekly reports when required.
Office Operations
- Assist the team with day-to-day travel office activities. - Maintain proper records of bookings and customer enquiries. - Coordinate with travel partners/service providers whenever required. - Support the team during busy booking periods and peak travel seasons.
Candidate Requirements
We are looking for candidates who are:
- Good at verbal communication. - Comfortable speaking with customers over the phone and in person. - Polite, confident and professional. - Comfortable working from an office/reception environment. - Basic knowledge of MS Excel / Google Sheets. - Good typing and data-entry skills. - Able to maintain customer information accurately. - Responsible and punctual. - Willing to learn about the travel and tourism industry.
Preferred Candidates
- Students pursuing BBA, B.Com, BCA, BBA Travel & Tourism, Hospitality, Tourism, Management or any other relevant course. - Freshers are welcome to apply. - Candidates with previous experience in customer service, reception, sales or travel will have an advantage.
What You Will Learn
During the internship, you will get practical exposure to:
- Travel booking operations - Customer handling - Front-desk management - Travel enquiry management - Bus/travel ticketing - Customer follow-ups - Data entry and database management -
Excel/Google Sheets
- Travel industry operations - Professional communication - Office and business operations
Internship Details
Particular
Details
Position
Travel Operations & Front Desk Intern
Work Mode
Work From Office
Location
Pune, Maharashtra
Stipend
₹5,000/month
Openings
4
Duration
3–6 Months
Employment Type
Internship
Department
Travel Operations & Customer Service
Who Should Apply?
This internship is suitable for students or freshers who enjoy interacting with people, handling customers, working with data and learning how a real travel business operates.
If you are confident, responsible, willing to communicate with customers and interested in gaining hands-on experience in the travel industry, we would love to have you on our team.
Important Note
This is a Work From Office internship. Selected interns will be required to work from the Royal Safari Travels office and will be expected to handle front-desk responsibilities, customer calls, bookings and daily operational activities.
4 positions are available.
Selection Process
- Application through Unstop -
Shortlisting
-
Telephonic/Online Screening
-
Personal Interview
-