Opportunity brief
Talent Hunt Management is hiring for Altice TSR – Voice
About the Company
Talent Hunt Management is a premier talent solutions and recruitment consultancy dedicated to connecting outstanding professionals with industry-leading global organizations. We specialize in identifying top-tier talent and enabling dynamic career growth through meaningful placements across diverse sectors.
Responsibilities
As an Altice TSR – Voice Specialist, you will handle international technical support customer interactions with professionalism and high resolution efficiency.
- Provide real-time voice technical support to international customers resolving inquiries and troubleshooting network or service issues.
- Maintain superior call quality and deliver exceptional customer experience adhering to global service benchmarks.
- Document customer interactions, issues, and resolutions accurately in the CRM database.
- Collaborate effectively within the team to ensure seamless handoffs, issue escalation, and continuous improvement in service quality.
- Consistently achieve individual and batch performance metrics including First Contact Resolution (FCR) and Customer Satisfaction (CSAT).
Requirements
- Minimum 1 year of experience in international voice customer/technical support.
- Educational qualification: Undergraduate or Graduate in any discipline.
- Proficiency in English with Versant Level 6 certification or equivalent communication capabilities.
- Willingness to work from office at ITPL, Bangalore.
- Strong problem-solving skills, active listening, and customer orientation.