Opportunity brief
Talent Hunt Management is hiring for International Non-Voice Chat Specialist
About the Company
Talent Hunt Management is a premier talent solutions and recruitment firm dedicated to connecting exceptional professionals with top-tier global organizations. We specialize in identifying talent across varied domains, fostering career growth, and delivering excellence in customer operations and management services.
Responsibilities
As an International Non-Voice (Chat) Specialist, you will handle direct non-voice communications and deliver high-quality support to international clients. Key responsibilities include:
- Engaging with international customers via real-time digital chat channels to address queries, troubleshoot issues, and resolve concerns promptly.
- Maintaining comprehensive knowledge of company processes, products, and services to deliver accurate solutions.
- Adhering strictly to service level agreements (SLAs), quality benchmarks, and customer satisfaction metrics.
- Documenting and tracking interactions accurately within the customer relationship management systems.
- Collaborating with cross-functional internal teams to escalate and resolve complex customer requests effectively.
Requirements
We are seeking dedicated professionals with strong communication and chat management skills:
- Prior experience in International Non-Voice or Chat operations is required.
- Exceptional written English proficiency with strong typing speed and accuracy.
- Demonstrated ability to multitask across chat windows while maintaining high attention to detail.
- Willingness to work from office at ITPL, Bangalore.
- Strong problem-solving attitude and customer-centric mindset.