Product Support Operations Associate Weekend Shift

Stripe is hiring for the role of Product Support Operations Associate Weekend Shift!

Responsibilities of the Candidate:

• Troubleshoot and solve external user issues
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization
• Partner with global operations specialists or business process owners to run a critical workflow

Requirements:

• You have a user-first mindset and are energized by the challenge of solving difficult problems
• You have excellent communication skills, both written and verbal
• You excel in analytical thinking and problem solving
• You might have prior experience in customer service or internal and external user-facing operations
• You enjoy learning about technical products and processes and are an organized self-starter with a passion for finding solutions to our users' challenges
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross-team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• You're willing to work a weekend shift pattern of Sat-Sun and 3 weekdays. The SDC operates during daytime hours in 9-hour shifts (including a 1-hour paid lunch break) scheduled to fall between the hours of 6am and 10pm.