About the role
Roles and Responsibilities
- Responsible for handling customer queries, providing support, resolving customer issues, and ensuring a positive customer experience through effective communication.
- Handle inbound and outbound customer calls.
- Assist customers with their queries and concerns.
- Provide accurate information about products and services.
- Resolve customer complaints and issues professionally.
- Maintain customer records and update details in the system.
- Ensure customer satisfaction through effective communication.
- Escalate unresolved issues to the concerned department.
- Follow company policies and quality standards.
- Achieve daily and monthly performance targets.
Requirements
- Freshers and experienced candidates are eligible.
- Qualification: Graduates and Undergraduates.
- Good communication skills in English and Hindi/Telugu.
- Basic computer knowledge and typing skills.
- Good listening and problem-solving abilities.
- Customer handling skills and a positive attitude.
- Willingness to work in rotational shifts and rotational week-offs.
- Immediate joiners preferred.
- Candidates should be flexible to work in a voice process.