Opportunity brief
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
Incident Response Consultants play a key role in supporting customers through cybersecurity incidents by coordinating the response between the customer, DFIR consultants, and other technical teams. This is a customer-facing role focused on incident coordination, communication, and ensuring that response activities progress effectively from initial engagement through to resolution. You will work closely with DFIR consultants who conduct the technical investigation, while helping customers understand what is happening, what information or actions are required, and what the next steps are. You do not need to be a digital forensics specialist. However, you will need a strong understanding of enterprise technology and cybersecurity concepts, combined with excellent communication, organisation, and stakeholder management skills. Previous experience supporting or coordinating cybersecurity incidents will be highly valued.