Opportunity brief
Silent Infotech Private Limited is hiring a Customer Sales Executive!
Responsibilities
- Engage with customers through calls, messages, email, and other approved communication channels.
- Understand customer requirements, explain relevant products or services, and support the sales process from inquiry to conversion.
- Respond promptly to customer questions, resolve routine concerns, and coordinate with internal teams when escalation is required.
- Maintain accurate records of leads, conversations, follow-ups, and customer outcomes.
- Follow up consistently with prospects and customers while delivering a professional and helpful experience.
- Share recurring customer feedback with the team and contribute to improvements in sales and support processes.
Requirements
- Experience: Open to candidates across experience levels who demonstrate strong communication and customer-handling ability.
- Interest in customer sales, relationship management, and support operations.
- Good verbal and written communication skills, active listening, and a solution-oriented approach.
- Ability to organize follow-ups, manage multiple conversations, and work responsibly in an office environment.
- Basic computer proficiency and comfort with maintaining customer or lead records.
- Applicants should be dependable, motivated, and willing to learn the organization's offerings and processes.