About the role
Siemens energy is hiring for the role of IT service professional!
Responsibilities of the candidate
- Manage hardware-related projects and demands in ServiceNow, ensuring that records are accurate, complete, and kept up to date.
- Coordinate with different stakeholders to understand their requirements and document demands clearly and consistently.
- Learn, follow, and support the established onboarding process for new AV equipment to be added to the hardware portfolio.
- Track demand progress, dependencies, risks, and next steps, and provide clear status updates to the relevant stakeholders.
- Maintain structured documentation for hardware products, configurations, processes, decisions, and operational handover.
- Contribute to hardware portfolio reviews by monitoring technology trends, product developments, and industry best practices.
- Support continuous improvement activities related to demand management, hardware onboarding, and operational readiness.
- Work closely with international teams and contribute to effective communication and collaboration across functions and regions.
Requirements
- A degree in Computer Science, Information Technology, Engineering, or a comparable field.
- A strong interest in hardware portfolio management, IT service management, and audiovisual technologies. Previous professional experience is welcome but not required.
- Experience with ServiceNow or a similar IT service management platform is an advantage.
- Good knowledge of hardware technologies, current market trends, and industry best practices.
- Fluent English, both spoken and written, with the ability to communicate clearly in an international environment.
- A structured and well-organized way of working, strong attention to detail, reliability, teamwork, and a proactive learning mindset.