Opportunity brief
SBI Card is hiring for the role of Executive - Retention & Activation, Sales Servicing-Non Voice!
Responsibilities of the Candidate:
- Liaise with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process to drive Customer Centricity
- Work proactively on probable escalation/Early Warning Signal triggers as per defined process
- Ensure real-time response on social media platforms based on customer sentiments and ensure business reputation is maintained
- Own & track mapping and allocation pending volume
- Ensure process documentation and compliance adherence
Requirements:
- Graduate in any discipline
- Experience in ORM/ Social Media Response/content management