Opportunity brief
SBI Cards is hiring for the role of Executive - Recoveries!
Responsibilities of the Candidate:
- Conduct recovery calls as per assigned portfolio to deliver on productivity and absolute recovery targets
- Log accurate and relevant information of the conversation with the customer on the system as per recovery guidelines
- Ensure proper documentation of customer interactions and raise alarms for any Early Warning Signals appropriately as per compliance procedures
- Ensure adherence to internal guidelines and regulatory requirements in all activities performed
- Ensure required hygiene metrics like TOS/wrap etc. are met as per given targets
Requirements:
- Graduate in any discipline
- Credit Card knowledge along with a good understanding of recovery processes
- Knowledge of dialer strategies