About the role
About Nikah
Nikah is an established Muslim matrimonial platform dedicated to helping individuals and families find suitable life partners through a trusted, marriage-focused matchmaking service.
We are looking for an experienced and customer-oriented Multilingual Customer Support Executive to join our team at our Adyar, Chennai office.
Key Responsibilities
- Handle customer enquiries through phone calls, WhatsApp, email and other communication channels.
- Assist customers with registration, login, OTP and account-related issues.
- Guide members and their families regarding profile creation and membership plans.
- Explain search features, privacy settings and platform services.
- Handle customer complaints professionally and provide timely solutions.
- Follow up with customers and maintain accurate support records.
- Communicate respectfully with customers and families from different linguistic backgrounds.
- Coordinate with technical and operations teams to resolve customer issues.
What We Offer
- Competitive salary based on experience and language proficiency.
- Professional working environment.
- Opportunity to work with an established matrimonial platform.
- Career growth and learning opportunities.
Join Nikah and be part of a team helping individuals and families connect for meaningful marriages.
Requirements
Language Requirements
Strong communication skills in Tamil and English are required.
Knowledge of additional languages is highly preferred:
- Malayalam
- Urdu
- Hindi
- Arabic
- Kannada
Candidates proficient in multiple languages will receive preference.
Eligibility
- Minimum 2 years of experience in Customer Support, Customer Service or a similar role.
- Excellent verbal communication and interpersonal skills.
- Good telephone handling and customer relationship management skills.
- Basic computer knowledge.
- Familiarity with email, WhatsApp and CRM tools.
- Ability to handle customer enquiries patiently and professionally.
- Understanding of Muslim matrimonial services and cultural sensitivities is an advantage.
- Willingness to work full-time from our Adyar, Chennai office.