Opportunity brief
Recruit CRM is hiring for a Customer Success Associate (CSA)!
About the Company:
Recruit CRM is building modern technology for recruitment professionals. As a Customer Success Associate, you will help customers get value from the Recruit CRM platform while developing practical experience in customer communication, product support, and relationship management.
Responsibilities:
- Respond to client questions and support requests through chat and email with clarity, empathy, and professionalism.
- Learn the Recruit CRM platform thoroughly and guide users through relevant features and workflows.
- Understand customer needs, investigate user problems, and provide accurate, timely solutions.
- Document recurring issues and share useful customer insights with internal teams.
- Build positive, long-term client relationships through consistent follow-up and thoughtful communication.
- Work remotely for 8.5 hours per day, Monday through Friday.
Requirements:
- Open to students graduating or post-graduating in 2027.
- Strong written and verbal communication skills, with confidence communicating through chat and email.
- Customer-focused attitude, patience, curiosity, and a willingness to learn a SaaS product.
- Ability to understand user concerns, troubleshoot logically, and explain solutions in a simple manner.
- Comfort working independently in a fully remote environment and collaborating with distributed teams.
Selection Process:
- Assignment
- HR discussion
- Manager interview
- Director interview
- CEO interview
This is a full-time role with compensation of ₹20,000 per month. Successful completion of training and strong performance may lead to a full-time opportunity with a CTC of ₹8 LPA.