Opportunity brief
Job Roles and Responsibilities:
- Customer Service: Welcome customers, understand their needs, and suggest suitable footwear based on size, comfort, style, and budget.
- Product Knowledge: Explain product features, brands, quality, pricing, offers, and discounts to customers.
- Sales Achievement: Achieve daily, weekly, and monthly sales targets set by management.
- Product Demonstration: Show suitable footwear options, assist with trials, and help customers make purchasing decisions.
- Cross-Selling and Upselling: Recommend additional products, accessories, and premium footwear to increase sales.
- Store Display: Maintain proper footwear arrangement, size-wise placement, product display, and visual merchandising.
- Stock Management: Check stock availability, maintain proper size-wise stock, and report shortages or damaged products to the Store Manager.
- Billing and Payments: Support accurate billing, cash handling, and payment collection as per company procedures.
- Customer Relationship: Maintain good customer relationships and handle customer queries and complaints professionally.
- Store Maintenance: Keep the sales floor, footwear racks, trial areas, and customer service areas clean and organized.
- Teamwork: Coordinate with the Store Manager and team members to ensure smooth store operations.
- Reporting: Follow company policies, attendance procedures, and daily sales reporting requirements.
- Promotional Activities: Inform customers about ongoing offers, schemes, and promotional campaigns.
- Customer Satisfaction: Ensure customers receive a positive shopping experience and encourage repeat purchases.
- Discipline and Compliance: Follow company rules, grooming standards, uniform requirements, and assigned duties.
Key Performance Indicators (KPIs)
- Daily and monthly sales target achievement.
- Conversion rate and average bill value.
- Units per transaction (UPT).
- Customer satisfaction and service quality.
- Cross-selling and upselling performance.
- Stock accuracy and store presentation.
- Attendance, punctuality, and discipline.
Required Skills
- Good communication and customer-handling skills.
- Basic knowledge of footwear products and brands.
- Sales negotiation and convincing skills.
- Target-oriented approach.
- Teamwork and willingness to learn.
- Basic billing and POS system knowledge.