Opportunity brief
Primenet Global Limited is hiring for the role of Network Support Trainee/Intern!
Responsibilities of the Intern:
- Network Support and Troubleshooting
- Assist in identifying and resolving basic network connectivity issues.
- Troubleshoot LAN, WAN, Wi-Fi, and internet connectivity problems under supervision.
- Support basic troubleshooting of IP addressing, DNS, DHCP, and gateway-related issues.
- Assist senior engineers in diagnosing network performance and connectivity problems.
- Record technical issues, troubleshooting steps, and resolutions.
- Network Installation and Maintenance
- Assist with the installation and configuration of routers, switches, access points, and other network devices.
- Support network cabling, patch panel connections, and port identification.
- Assist in basic device configuration, firmware updates, and routine maintenance under supervision.
- Help maintain network diagrams, device inventories, and configuration documentation.
- Follow approved procedures for changes to network devices and infrastructure.
- Monitoring and Technical Support
- Assist in monitoring network connectivity and device availability.
- Help identify network outages, packet loss, latency, and performance issues.
- Escalate complex technical problems to senior engineers or the relevant team.
- Maintain support tickets and update their status in the designated ticketing system.
- Follow the organization's troubleshooting and incident management procedures.
- Customer Support and Coordination
- Respond professionally to basic technical queries from customers or internal employees.
- Assist in resolving technical issues through phone, email, remote support, or site visits.
- Coordinate with senior engineers to provide timely updates and issue resolution.
- Maintain proper communication and document customer interactions.
- Participate in customer-site visits when required.
Requirements:
- Basic computer knowledge and familiarity with Windows operating systems.
- Logical thinking and problem-solving ability.
- Good communication skills and willingness to learn.
- Ability to understand technical instructions and follow procedures.
- Patience and a systematic approach to troubleshooting.
- Good documentation and reporting skills.
- Teamwork, time management, and professional behaviour.
- Customer-service orientation and a positive attitude.
- Willingness to work at customer locations and travel when required.
- Technical Skills Required
- Networking Fundamentals
- Basic understanding of computer networks and network topologies.
- Familiarity with LAN, WAN, WLAN, Ethernet, and Wi-Fi.
- Basic knowledge of IP addressing, IPv4, subnet masks, default gateways, DNS, and DHCP.
- Understanding of MAC addresses, TCP/IP, and common networking protocols.
- Basic knowledge of routers, switches, access points, and network cables.
- Troubleshooting Skills
- Familiarity with basic networking commands such as ping, ipconfig, tracert, and nslookup.
- Ability to identify basic connectivity and IP configuration issues.
- Basic understanding of packet loss, latency, and network availability.
- Awareness of common network troubleshooting methods.
- Network Security and Tools
- Basic awareness of firewalls, VPNs, access control, and network security principles.
- Familiarity with remote support tools and ticketing systems.
- Basic understanding of network monitoring tools.
- Awareness of antivirus, system updates, and secure IT practices.
- Educational Qualification
- Diploma, BCA, B.Sc. (IT/Computer Science), B.Tech (IT/Computer Science), or an equivalent qualification is preferred.
- Freshers with a basic understanding of computer networking and a strong interest in IT infrastructure may apply.