Opportunity brief
About the Company
POS is hiring an IT Service Coordinator to support smooth customer communication, service operations, and coordination between clients and technical teams. The role is suited to an organized professional who can manage multiple requests, maintain accurate records, and ensure timely follow-up across day-to-day IT service workflows.
Responsibilities
- Monitor the ticketing platform and Autotask ticket queues.
- Assign tickets to appropriate technicians and track progress through completion.
- Monitor service-level agreements, due dates, ticket status, and pending actions.
- Create Autotask tickets from incoming tool requests and ensure accurate information is recorded.
- Send initial customer responses and coordinate follow-ups through calls, email, and WhatsApp.
- Coordinate with customers, technicians, engineers, and internal teams regarding requirements, updates, and resolutions.
- Prepare reports, MIS, project-support updates, data entries, and client documentation.
- Maintain organized client records and contribute to a smooth, responsive service workflow.
Requirements
- Minimum 2–3 years of relevant experience in IT service coordination, client coordination, service operations, or a related role.
- Strong communication, coordination, follow-up, and multitasking abilities.
- Working knowledge of MS Excel, MS Word, email, and business documentation.
- Ability to monitor tasks, manage priorities, and maintain accurate records.
- Professional, positive, organized, and customer-focused approach.
- Female candidates are preferred for this opportunity.
- Working hours are 10:00 AM to 7:00 PM, with Sunday as the weekly day off.