Opportunity brief
About the Role
The role offers an opportunity to manage a customer-focused workshop environment while maintaining high standards of quality, efficiency, and vehicle care.
Responsibilities
- Manage day-to-day workshop operations, service workflow, bay utilization, and job allocation.
- Lead, coach, and supervise technicians, service advisors, and support staff.
- Monitor repair quality, turnaround time, productivity, customer satisfaction, and workshop performance metrics.
- Coordinate with parts, service, and customer relationship teams to ensure timely vehicle delivery.
- Maintain compliance with safety procedures, manufacturer standards, and internal operating policies.
- Resolve escalated customer concerns and implement corrective actions where required.
Requirements
- Minimum 2 years of relevant experience in workshop management, automotive service operations, or a related position.
- Strong understanding of vehicle servicing, repair processes, diagnostics, and workshop controls.
- Good people-management, communication, planning, and problem-solving abilities.
- Ability to work full-time in an in-office automotive workshop environment in Guwahati.
This is a full-time opportunity in the automotive industry with a monthly salary range of ₹25,000 to ₹40,000, depending on relevant experience and suitability for the role.