Opportunity brief
About the Internship: Ofline is an early-stage startup building a platform to make local food and shopping more convenient for customers and merchants. As a Generalist Intern, you will work closely with the founding team and get hands-on exposure to multiple aspects of building a startup. This is a dynamic, hands-on role where your responsibilities may change based on the needs of the business. You could work on operations, marketing, merchant onboarding, customer support, market research, business development, events, and other non-technical activities. If you enjoy taking ownership, talking to people, solving problems, and figuring things out in a fast-paced startup environment, this role is for you. Key Responsibilities: Support day-to-day business and operational activities of the startup. Visit local shops, restaurants, and other merchants and onboard them onto the Ofline platform. Interact with shop owners and merchants to understand their requirements and business needs. Collect and maintain accurate information about shops, products, menus, pricing, and offers. Assist in uploading and updating product information, images, menus, and offers on the platform. Support marketing and promotional activities, both online and offline. Help execute customer acquisition and merchant outreach campaigns. Handle basic customer queries and support. Conduct local market research and identify potential merchants, customers, and business opportunities. Assist with events, campaigns, college outreach, partnerships, and other promotional activities whenever required. Help the team with research, documentation, coordination, and other business-related tasks. Identify problems in day-to-day operations and proactively suggest or implement solutions. Work closely with the founding team and take ownership of tasks from planning to execution. Be willing to take up new responsibilities as the startup grows and priorities change. What We're Looking For: Strong communication and interpersonal skills. Proficiency in English and Tamil. Comfortable interacting with shop owners, customers, and other stakeholders. Comfortable using smartphones, mobile applications, and basic digital tools. Self-motivated, proactive, and willing to work independently. Willingness to work in the field when required. Ability to adapt quickly and take up tasks outside your usual responsibilities. Strong problem-solving attitude and willingness to get things done. Interest in startups, entrepreneurship, business operations, marketing, or sales. A two-wheeler and willingness to travel locally for merchant visits is preferred. Good to Have: Familiarity with Chennai's local markets and businesses. Prior experience in sales, marketing, operations, business development, or customer-facing roles. Previous internship or experience at a startup. Experience organizing events, campaigns, or outreach activities. Who Should Apply? This role is ideal for someone who wants to experience what it is actually like to work at an early-stage startup. You won't be restricted to a fixed job description. One day you may be onboarding merchants, another day you may be working on a marketing campaign, talking to customers, conducting market research, coordinating an event, or helping solve an operational problem. If you are someone who is willing to wear multiple hats, take ownership, learn quickly, and contribute wherever needed, we'd love to have you on the team.