Opportunity brief
NTT Data is hiring for the role of Call Center Senior Representative!
Responsibilities of the Candidate:
- Make high-volume outbound calls to prospective and existing customers
- Promote telecom products (plans, upgrades, bundles, retention offers)
- Understand customer needs and recommend tailored solutions
- Achieve daily, weekly, and monthly sales targets
- Handle objections and rejections professionally
- Maintain accurate CRM records (calls, conversions, follow-ups)
- Ensure compliance with scripts, quality, and process standards
- Deliver strong customer experience while maximizing revenue
Requirements:
- Graduate (flexible based on communication skills)
- 0–2 years of experience (freshers welcome; BPO/sales preferred)
- Strong communication with a neutral/clear English accent
- Sales mindset with persuasive ability
- Active listening and customer empathy
- Resilience and ability to handle rejection
- Basic system/CRM handling