About the role
NatWest Group is hiring for the role of Customer Service and Operations Credit Analyst!
Responsibilities of the Candidate:
- We'll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs - Specialising in Credit Operations, you'll respond to queries from customers and stakeholders promptly within agreed timelines - This is a chance to build on your credit skills and experience in an engaging and fast-paced environment - We're offering this role at senior analyst level - Review documentation including loan applications, disclosures, and credit evaluations - Authorise and investigate all credit operations transactions - Collect and analyse the required information from the customers and businesses - Review credit operations processes which could be automated or enhanced to improve the customer and business experience
Requirements
- Customer service abilities along with customer and industry knowledge - An awareness of changes in trends, policies, and regulations - An understanding of our industry and its customers - Experience of managing stakeholder relationships