About the role
Myntra is hiring for the role of Associate - Service Quality - Seller Support!
Responsibility
- Curriculum & Material Development: Designing, mapping, and maintaining SOPs, flowcharts, training manuals, and instructional modules for both external sellers and internal support staff.
- Delivery & Enablement: Facilitating New Hire Training (NHT), cross-functional workshops, and refresher programs to drive ease of doing business and operational compliance.
- Performance & Analytics: Tracking key training metrics including Throughput, First Pass Percentage (FAP), CSAT, Call Quality, and Product Test scores, while using Training Needs Identification (TNI) to close performance gaps.
- Stakeholder Management: Partnering with Operations, Quality, and Client teams to align training deliverables with operational risks and business goals
Requirements
-
Bachelor's degree in any discipline with a minimum of 1-3 years of experience in training customer or seller service teams. -
Certified in training and facilitation, with strong skills in TNI analysis, root cause analysis, and floor coaching. -
Proficient in MS Excel, PowerPoint, SOP management, and process flowcharting, with excellent English and Hindi communication skills.