Telecaller

MoneyKarma is Indias fastest-growing AI-powered home loan platform. But great products only get families home if every loan actually closesand that requires a relentless focus on documentation, follow-ups, and the credit conversation.

Backed by institutional investors and built by a team combining Stanford pedigree with deep India market expertise, MoneyKarma is scaling fast.

What You'll Do

• Own the Document Journey: Take every assigned mortgage lead from first contact to file submission. Identify exactly what's needed for each customer profile and build a clean, complete file.
• Convince and Coach Customers: Customers don't always understand why we need every document. You'll explain, reassure, and persuade—turning reluctance into cooperation without losing the relationship.
• Run the Internal Loan System: Upload, tag, and organize documentation in our internal platform. Maintain pristine records so the credit team has everything they need on the first review.
• Liaise with Credit: Hand off files to the credit team and stay close as they review. When pendencies are raised, translate them into clear customer asks and resolve them quickly.
• Close the Loop on Pendencies: Re-engage customers when credit needs additional information, clarifications, or corrected documents. Keep momentum so files don't stall.
• Ensure Disbursal: Track each file through processing, sanction, and disbursal. Be the single point of accountability that both the customer and the credit team can rely on.
• Be the Voice of the Customer: Surface friction points, recurring document gaps, and process pain back to the operations and product teams so we keep getting better.