About the role
Medpace is hiring for the role of IT Support!
Responsibilities of the Candidate:
- Administer user accounts for network, e-mail, and other applications;
- Provide support to end users in local and regional offices around the world who are on Medpace IT equipment and software applications, including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environmental monitoring systems, computer operating systems, and office applications;
- Identify, research, and resolve technical problems of IT equipment and software applications;
- Respond to IT tickets, telephone calls, e-mails, and requests for technical support;
- Document, track, and monitor problems to ensure timely resolutions; and
- Communicate and collaborate with regional/global IT team members to advance IT initiatives;
- Rotating shift.
Requirements
- Fluent in English (both written and verbal)
- Associate's degree in Computer Science or Information Technology;
- At least 1 year of experience in a help desk or IT Support role; and
- Experience with Exchange Server Tools, Office 365, and other cloud-based applications a plus.