Opportunity brief
Responsibilities
- Handle customer queries through calls, chat, or email.
- Provide accurate information about products and services.
- Resolve customer complaints in a professional and timely manner.
- Record customer interactions and maintain accurate records.
- Escalate complex issues to the relevant team when required.
- Follow company policies and quality standards during every interaction
- Act as the first point of contact for customers.
- Understand customer needs and provide appropriate solutions.
- Build and maintain positive customer relationships.
- Communicate clearly and professionally with customers.
- Coordinate with internal teams to resolve customer concerns.
- Stay updated with company products, services, and processes.
Requirements
- Freshers and experienced candidates are welcome to apply.
- Good communication skills in English (additional regional language is an advantage).
- Basic computer knowledge and typing skills.
- Strong problem-solving and interpersonal skills.