Opportunity brief
LSEG is hiring for the role of Order Fulfilment Analyst!
Responsibilities of the Candidate:
- Handle the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled on time and with accuracy - Bring up all delays to internal groups including to the senior members of the organization as appropriate - Accountable for meeting and maintaining defined standards for quality and efficiency - Handle internal customer queries and communication in a professional manner - Be a teammate, attend team meetings and ensure that internal and external customer requirements are met - Responsible for online maintenance, lapsing of subscriptions and access-related issues - Support billing team in validating online invoices and portals - Supervise the group email account to ensure that requests are actioned and completed according to agreed turnaround times - Addition and modification of customer master data - Meet agreed volume, service and quality targets - A teammate who resonates LSEG values of Integrity, Partnership, Excellence and Change
Requirements:
- 1-2 years of work experience - Graduate/post-graduate in related field such as Commerce or Accounting. Experienced candidates should have prior SOS experience
Required Skills:
- Good data interpretation skills - Good knowledge of computer systems; knowledge on SAP, Salesforce and Siebel is an advantage - Has focus for accuracy, completeness for assigned tasks which leads to providing an excellent customer experience - Ability to prioritize and has attention to details - High curiosity about learning and champions effective collaboration - Ability to multi-task - Should possess excellent written and verbal communication skills - Ability to work independently on multiple activities, showing appropriate level of prioritization - Should be flexible working in any shift
Desired Skills:
- 1-2 years Customer Service / Order-To-Cash background