Opportunity brief
Joinfilms Academy is hiring a Telesales Admission Counsellor!
About the Company:
Joinfilms Academy is an education-focused organisation that helps learners discover suitable career pathways and develop industry-relevant skills. The academy is committed to creating a supportive admissions experience while connecting prospective students with programmes that match their goals.
Responsibilities:
- Speak with prospective students and parents over the phone to understand their educational interests, goals, and concerns.
- Explain relevant courses, admission processes, programme benefits, fee structures, and next steps clearly and accurately.
- Follow up with leads through calls and appropriate communication channels, maintain regular engagement, and support interested candidates through the admissions journey.
- Record conversations, update lead information, manage follow-up schedules, and maintain accurate data in the organisation's systems.
- Work toward enquiry conversion and enrolment targets while ensuring every interaction remains professional, helpful, and student-focused.
- Coordinate with the admissions and academic teams to resolve queries and provide timely information to applicants.
Requirements:
- Strong verbal communication, active listening, and persuasive counselling skills.
- Comfort with high-volume telesales, lead follow-up, and target-oriented work.
- A customer-focused approach with the ability to build trust over phone conversations.
- Basic computer proficiency and the ability to maintain organised lead records.
- Prior experience in telesales, counselling, education sales, or customer relationship roles will be useful; motivated candidates with strong communication skills may also be considered.
- Applicants should be available for a full-time, in-office position based in Mumbai.
Compensation: ₹20,000 per month. This is a full-time opportunity for a Telesales Admission Counsellor who can contribute to a smooth, responsive, and conversion-focused admissions process.