Opportunity brief
JLL is hiring for the role of Analyst HR Operations!
Responsibilities of the Candidate:
- Resolve Tier 1 queries and transactions related to core HR processes.
- Maintaining data on Location Creation, Data Correction, transaction rescinds and System Security requests etc. in Workday.
- Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries.
- Working with and assisting global employee/HR users from APAC, EMEA & AMR.
- Manage Global compensation audits and reports.
- Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue.
- Managing semi-functional issues in Workday and EIB Validations and Mass uploads.
- Manage One-time payments bulk uploads and comp requests.
- Managing & Coordinating queries on Case management tool Service now effectively.
- Assist SME/Sr. SME with building and maintenance of a Knowledgebase for Case Management.
- Active participation on any new transitions and documents creation.
- Assist with data correction or escalate to Sr. Analyst/SME, specifically for issues that cannot be resolved through self-service.
- Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams.
- Update/Review SOP's and Process Maps on a regular basis based on new inputs/changes/updates in any of the existing processes.
- Quality Check on the Key/Critical transactions processed by team as defined in the Quality framework.
- Ability to identify and escalate complex queries to appropriate stakeholders.
- Adhere to agreed KPIs, KRAs, SLAs and customer service standards.
- Managing client calls with the Global process partners on a regular basis and ensures required documentation.
- Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience.
Requirements:
- Understanding or Knowledge of HR fundamentals, practices, and procedures.
- Strong written and verbal communication skills.
- Previous experience in a Workday HR environment preferred or similar HR ERP desirable.
- Knowledge of Case Management tool ServiceNow an added advantage.
- Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word.
- Bachelor's/Master's degree in Human Resources or Personnel Management.
- 1-2 years of experience in HR or client services role preferred.
- Comfortable to work in Global shift timing.