About the role
IQVIA is hiring for the role of Application Support Engineer (Oracle PL/SQL)!
Responsibilities of the Candidate:
Application Support & Operations
- Work with customers and project management teams to gather requirements and translate them into technical specifications - Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations. - Helps prepare recurring internal meetings and advises on timeline progression. - Ensures all tickets are up to date. Responsible for ticket escalation as needed. - Builds out weekly client slides. Provides snapshot of projects and status. - Participate in QA, UAT & production launch support related to various customer engagements - Collaborate with product development team to help support platform functionality - Provide Tier 2/3 technical support for custom integrations - Has working knowledge of support processes and working in support environment. - Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience.
Requirements
- Bachelor's Degree Computer Science, a related field, or equivalent experience - 2 years of related experience Req - Work is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people. - Requires the application of expertise in professional area(s) to achieve results. - Progression within the Career Band reflects increasing depth of professional knowledge, project management and ability to influence others.