About the role
About the Company
Innov is hiring a Customer Support Executive for its BPO operations. The role is based in the Mathikere area of Bengaluru and offers a day-shift schedule. The position is suited to a customer-focused professional with six months of experience who can communicate clearly, stay organized, and provide dependable assistance to customers.
Responsibilities
- Respond to customer questions and requests through the assigned support channels in a courteous and timely manner.
- Understand customer concerns, gather relevant information, and provide accurate guidance or route issues to the appropriate team.
- Record customer interactions and maintain clear, up-to-date case information.
- Follow support procedures and service standards while working collaboratively with colleagues to resolve issues.
- Identify recurring customer concerns and share useful feedback with the team.
Requirements
- At least six months of experience in customer support or a related service role.
- Clear verbal and written communication, a professional customer-first approach, and patience when handling queries.
- Good listening, problem-solving, and record-keeping skills, with attention to detail.
- Ability to work full-time from the Bengaluru office during the day shift.
- Monthly salary: ₹20,000.