About the role
Indifin Pvt Ltd is hiring for Customer Support Executive
About the Company
Indifin Pvt Ltd is seeking a Customer Support Executive to help deliver clear, dependable service to customers. The role is based in Hyderabad and offers an opportunity to support customer relationships in the banking and finance industry. The successful candidate will communicate with customers, understand their concerns, and help ensure that enquiries receive timely and accurate attention.
Responsibilities
- Respond to customer questions through the designated support channels in a courteous and professional manner.
- Understand customer concerns, gather relevant information, and provide accurate guidance within approved processes.
- Record interactions and update customer information carefully in internal systems.
- Coordinate with relevant teams to resolve issues that require additional assistance, and follow up until closure.
- Identify recurring queries and share useful observations with the team to improve service quality.
- Handle customer information responsibly and follow applicable service and confidentiality procedures.
Requirements
- Strong verbal and written communication, patience, and a customer-focused approach.
- Good listening and problem-solving skills, with care for accuracy when handling customer requests.
- Comfort using digital tools to document interactions and manage follow-ups.
- Interest in customer service within the banking and finance industry and willingness to learn relevant processes.